![]() ![]() Q: Will Zoom replace our current AT&T conference line?Ī: No, Zoom is not a direct replacement for AT&T conference lines. For more details, refer to the Premium Audio Settings page. It can also be configured to be included for all future meetings. Q: Does Premium Audio need to be enabled for every meeting I host?Ī: No, Premium Audio can be configured to be included on a meeting-by-meeting basis. Q: Can Premium Audio be billed to a separate Cost Center/IO?Ī: Yes, this add-on does not need to be billed to the same Cost Center/IO used for your Zoom account. Q: Do all meeting participants need to have Premium Audio to access the toll-free numbers?Ī: No, only the host needs Premium Audio. Q: How can I revoke Premium Audio access from my Zoom account?Ī: You can remove Premium Audio by visiting the Zoom Resource Manager page. You must have a Licensed account to request this add-on. ![]() Q: How do I add Premium Audio to my Zoom account?Ī: For instructions on how to request the Premium Audio feature add-on, please refer to Accessing Premium Audio. Included below is a list of US toll-based dial-in numbers that you can select from: If you need to dial-in to a meeting and receive a busy signal, please try an alternative dial-in number. Q: Unable to dial into the toll-based Conference lines or getting a busy signal?Ī: We recommend using Computer or Device based audio when available, please see Zoom’s guide for connecting and testing your device audio in a meeting. Q: What audio options do I have through Zoom? Users, however, have no administrative privileges. Q: What’s the difference between a user, an admin, and an owner?Ī: An account owner has no restrictions, an account admin can add, remove, or edit users and manage advanced features like API, SSO, and Meeting Connector. Q: Who at Johns Hopkins can register for a Licensed Zoom account?Ī: Anyone, enterprise-wide, with a valid cost center should be eligible for a Licensed Zoom account! Students will automatically obtain a Licensed Zoom account upon logging in for the first time. Q: Is there a minimum or maximum on how many accounts we can get?Ī: Accounts are tied to the user’s JHED ID, so each user can only obtain one account.Ī: You can find account pricing on our product page in ServiceNow. The Alternative Host feature requires that both the original host and the alternative host have Licensed Zoom accounts. We suggest testing out the Join Before Host or Alternative Host features to allow participants to join without you! Either action can be accomplished in the JHU IT Service Catalog.Ī: The use of service accounts are considered on a case-by-case basis.Ī: We don’t recommend sharing accounts, as it would increase the risk that two groups/users might be trying to run different meetings from the same account simultaneously. You can downgrade your account from Licensed to Basic, or you can deactivate your account. Q: How do I downgrade my Zoom account from Licensed to Basic? How do I change my cost center?Ī: You can downgrade your Licensed account to Basic or change your cost center in the JHU IT Service Catalog.Ī: There are two ways to cancel your subscription. Q: How do I upgrade my Zoom account from Basic to Licensed?Ī: You can upgrade your account to Licensed by going through the account setup process in the JHU IT Service Catalog again, and choosing Licensed as the account type. Customize Personal Link, if on a business or education account.Be assigned user add-ons such as large meeting, webinar, or personal audio conference.Utilize account add-ons such as conference room connector.Assign others to schedule and schedule on behalf of.Pro/Licensed users have these additional features available: By default, they can host meetings with up to 300 participants and large meeting licenses are available for additional capacity. Licensed: A Licensed (formerly known as Pro) user is a paid account user who can host unlimited meetings on the public cloud. They cannot utilize user and account add-ons such as large meeting, webinar, or conference room connector. As of July 15, 2022, all Basic user meetings are limited to 40 minutes. ![]() Q: What is the difference between a Basic and a Licensed account?Ī: Basic: A Basic user can host meetings with up to 300 participants. Account ManagementĪ: Sign up for an account through the JHU IT Service Catalog! Once your account is provisioned, you’ll receive an email with instructions on logging in. ![]() For more Johns Hopkins-specific questions, see below:įor questions related to student Zoom accounts, see the Zoom FAQ for Students. ![]()
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